Your online reputation is important. It is vital that you protect yourself from bad reviews. Sites by Sara can help.
Reputation Management
Respond Professionally
Bad reviews can damage your company and brand. Since customers largely rely on reviews, you’ll want to handle negativity promptly.
When you receive a bad review, the easiest option is to respond professionally and politely. This shows that you do care about your customer experience, and you’re willing to do what you can to try and make it right. The person leaving the bad review may not care to follow up, but other customers who see the interaction will value your response. This provides confidence that if they were to have a negative experience, you’d be there to help.
Respond Professionally
Bad reviews can damage your company and brand. Since customers largely rely on reviews, you’ll want to handle negativity promptly.
When you receive a bad review, the easiest option is to respond professionally and politely. This shows that you do care about your customer experience, and you’re willing to do what you can to try and make it right. The person leaving the bad review may not care to follow up, but other customers who see the interaction will value your response. This provides confidence that if they were to have a negative experience, you’d be there to help.
Bury It
Flooding your rating platform with authentic, good reviews can help minimize the impact of a negative review.
As a general rule, it is helpful to receive as many positive reviews as possible to boost your reputation. If you are worried about a bad review, you can promote your rating platform and encourage customers to leave a good review. Most customers are happy to share a positive experience. This will flood your ratings with more good ratings as compared to bad, making bad reviews seem like a fluke.
Bury It
Flooding your rating platform with authentic, good reviews can help minimize the impact of a negative review.
As a general rule, it is helpful to receive as many positive reviews as possible to boost your reputation. If you are worried about a bad review, you can promote your rating platform and encourage customers to leave a good review. Most customers are happy to share a positive experience. This will flood your ratings with more good ratings as compared to bad, making bad reviews seem like a fluke.
